How Can We Help Today?
Owned and operated by Aloura Lumiere, our team is ready to help with orders, product questions, or choosing the right wellness solution.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on our products. If something is not the right fit for your space, please review our Return Policy page for complete details on how to start a return.
Can I exchange a product for a different model?
We are happy to assist with exchanges within our 30-Day Returns window. Simply reach out to our team by email or phone so we can walk you through your options and find the right match.
How do I choose between an infrared sauna and a cold plunge?
Infrared saunas are designed to support deep relaxation and gentle warmth, while cold plunges focus on invigorating recovery. Many of our customers enjoy incorporating both into their home wellness routine for a balanced approach.
Do your red light therapy panels require professional installation?
Our red light therapy panels are designed for straightforward setup by you at home. Each panel comes with clear instructions and mounting hardware so you can position it in the space that works best for your routine.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment to You
Timely Responses
We aim to answer every inquiry within 24 hours so your wellness plans stay on track.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Thoughtful Guidance
Our team offers personalized recommendations to help you find the right product for your home sanctuary.
30-Day Returns
If a product is not the perfect fit, our return process is simple and outlined in our Return Policy.
